Terms and Conditions

Last Updated: March 13, 2025

1. Introduction

Welcome to Reloop ("we," "our," or "us"). Reloop provides a platform for users to list, discover, and arrange pickups for furniture, household goods, and other items ("Service"). These Terms and Conditions govern your use of our website, mobile applications, and all related services.

2. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you are agreeing to these Terms for that organization and promising that you have the authority to bind that organization to these Terms.

3. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

4. User Accounts

When you create an account with us, you guarantee that the information you provide is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password.

5. User Content and Conduct

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.

By posting Content on or through the Service, you represent and warrant that:

• The Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms.
• The posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity.
• The Content is accurate and truthful.
• The Content does not contain material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.

6. Listings and Transactions

Reloop is a platform that facilitates connections between users who wish to give away items and users who wish to receive them. We do not guarantee the quality, safety, or legality of items listed, the truth or accuracy of listings, or the ability of users to complete transactions.

When listing an item, you agree to:

• Provide accurate and complete information about the item, including its condition.
• Only list items that you legally own and have the right to give away.
• Not list prohibited items, including but not limited to: illegal items, hazardous materials, recalled products, or items that infringe upon the copyright, trademark, or other intellectual property rights of third parties.

7. Pickup Arrangements and Liability Disclaimer

IMPORTANT: Reloop is not responsible for any arrangements made between users for the pickup or transfer of items. Users are solely responsible for making and fulfilling these arrangements.

By using our Service, you acknowledge and agree that:

• Reloop does not verify the identity of users and has no control over the conduct of users.
• All pickup arrangements are made at your own risk.
• Reloop is not responsible for any damage, loss, injury, or any other harm that may result from interactions between users or from the condition of items exchanged.
• We strongly recommend meeting in public places for pickups when possible and taking appropriate safety precautions.
• You release Reloop from any claims, demands, and damages arising out of disputes with other users or the condition of items.

8. Privacy Shield Feature

Our Privacy Shield feature allows users to control the level of location information shared with other users. While we strive to protect your privacy, you acknowledge that:

• No security measures are perfect or impenetrable.
• The transmission of information via the internet is not completely secure.
• We cannot guarantee the security of your data transmitted through our Service.

For more information on how we protect your data, please refer to our Privacy Policy.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL RELOOP, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

1. Your access to or use of or inability to access or use the Service;
2. Any conduct or content of any third party on the Service;
3. Any content obtained from the Service; and
4. Unauthorized access, use or alteration of your transmissions or content, whether based on WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

10. Disclaimer

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR COURSE OF PERFORMANCE.

Reloop, its subsidiaries, affiliates, and its licensors do not warrant that:

1. The Service will function uninterrupted, secure or available at any particular time or location;
2. Any errors or defects will be corrected;
3. The Service is free of viruses or other harmful components; or
4. The results of using the Service will meet your requirements.

11. Indemnification

You agree to defend, indemnify and hold harmless Reloop and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

1. Your use and access of the Service, by you or any person using your account and password;
2. A breach of these Terms; or
3. Content posted on the Service.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. If you wish to terminate your account, you may simply discontinue using the Service.

14. Contact Us

If you have any questions about these Terms, please contact us at:

Email: info@reloop.com